The Oak Lodge Water Services District (District) Board of Directors approved an extension of the Declaration of State of Emergency relating to COVID-19 at the June 15, 2021 regular meeting. Extending the state of emergency declaration acknowledges COVID-19 is still present and impacting the everyday lives of our customers and the work of our staff. This extension will expire on July 20, 2021.

The Board is considering not approving further extensions of the Declaration of State of Emergency relating to COVID-19. With the conclusion of the State of Emergency relating to COVID-19 the following will resume: late fees, interest penalty on delinquent charges, red tag fees, disconnection fees and water shut offs. If the Board does not extend the declaration there will be a 30-day grace period until August 20, 2021 and water shut offs will resume on August 23, 2021.

With the conclusion of the State of Emergency relating to COVID-19, the District will continue to provide three options for customer financial assistance. They are:

• Time Payment Agreement (TPA)
• Low-Income Utility Rate Relief Program (LIURR)
• Emergency COVID-19 Assistance Program (ECAP)

If you or someone you know has been impacted by COVID-19, the temporary Emergency COVID-19 Assistance Program provides direct assistance for both residential and commercial customers with paying their bill.

The District also offers flexible payment arrangements to assist customers recovering from these difficult economic times.

Please contact the customer service team to discuss if you qualify for assistance at
(503) 654-7765 or email us at billing@olwsd.org.