(July 21, 2021) — During the Oak Lodge Water Services District Board of Directors meeting on July 20, 2021, the Directors declared an end to the local State of Emergency due to the COVID-19 pandemic.

As a result, the following will resume: late fees, interest penalty on delinquent charges, red tag fees, disconnection fees and water shut offs. There will be a grace period until August 18, 2021 and water shut offs will resume for non-payment.

The District will continue to provide three options for customer financial assistance. They are:

1. Emergency COVID-19 Assistance Program (ECAP)
2. Time Payment Agreement (TPA)
3. Low-Income Utility Rate Relief Program (LIURR)

If you or someone you know has been impacted by COVID-19, the temporary Emergency COVID-19 Assistance Program provides direct assistance for both residential and commercial customers with paying their bill.

The District also offers flexible payment arrangements to assist customers recovering from these difficult economic times.

Please contact the customer service team to discuss if you qualify for assistance at (503) 654-7765 or email us at billing@olwsd.org.